DCH - Housing Association

Everyone wants a great place to live. Somewhere to be comfortable, safe and to support all that you want to do in life. Where you live is a huge part of who you are and how much you can achieve.

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Project Overview

DCH maintains and manages over 22,500 great places to live - and we’re investing in more all the time. Not only are we determined to provide homes you can afford to live in, but also homes you want to live in. We want to make sure you have a home to be proud of.

And we know that you’re not just thinking about the roof over your head but equally the area and opportunities around you. Wherever we work we look to build communities as well as homes.

We are a charitable organisation, but we do run a strong, commercially-minded business that re-invests as much as we can back into new homes and thriving communities.


DCH covers a vast area across Devon and Cornwall and had the requirement for specialist training for scheme risk assessments for housing association staff and surveyors.

The training needed to be pitched at the specific considerations that Housing Associations face and therefore needed a knowledgeable trainer who was able to adapt to the audience and their specific needs.

The training needed to be in sufficient detail for the audience with targeted messaging and appreciation for role holder expertise. An understanding on how Housing Associations function was paramount in order for the training to be meaningful.

Challenges and Solutions

What No Safety Services have proven delivery training skills in the sector based on real life experience. Due to the geographic spread of the personnel in the DCH organisation, the training was clustered into the locations of Plymouth, Truro and Exeter and was delivered over an intense 2 week period to three separate learning cohorts.

Value was determined by the trainer expertise, as there needed to be empathy with the residents as well as understanding of the situations that the staff face on a daily basis.

Alastair was able to relate to the staff from his experience and tailor the learning environment in line with the questions for maximum effectiveness of the training. The audience was varied in their needs so the course was flexed depending on the questions raised and mix of the individuals present.

Following the delivery of the workshops, What No Safety provided a list of the questions asked and detailed responses so that they could be relayed to the staff and kept as a reference source. 

Sector understanding and knowledge was paramount in the selection of our training provider. What No Safety Services fully understand DCH as a Housing Association and provide tailored training to meet our requirements.

The workshops were delivered to adapt to the audience, a great mix of empathy and detail provided an excellent learning experience.

Ashima Sawhney – Group Health & Safety Manager – DCH

What No Safety Services Ltd.